Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of cartoutltd.co.uk and the holiday-planning consultancy services provided by Cartout LTD (“we”, “us”, “our”). By using our website or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use our service.

1. About us

Cartout LTD is an independent holiday-planning consultancy registered in England & Wales under company number 00000000, with its registered office at Office 000, 00 Example Street, London, EC1A 0AA, United Kingdom.

2. Definitions

• “Consultancy service” means the research, planning and itinerary-building service we provide.
• “Supplier” means any airline, hotel, tour operator, transfer company, insurer or other travel provider with whom you choose to book.
• “You” means the person submitting an enquiry or using our website.

3. The nature of our service

We are a planning and research consultancy only. We help you design a trip and provide a recommended itinerary, but we do not sell, book, or take payment for any travel arrangements. We are not a travel agent, tour operator, or principal, and we do not act as an agent for any supplier.

When you decide to proceed, you book and pay the relevant supplier directly. The resulting contract for your travel is between you and that supplier alone, on the supplier’s own terms.

4. No ATOL or ABTA protection from us

Because we do not sell or process payment for travel, we do not provide ATOL or ABTA financial protection. Any financial protection that applies to your trip is provided by the supplier you book with. We strongly recommend checking what protection each supplier offers and arranging suitable travel insurance.

5. Our recommendations

Our recommendations are provided in good faith and based on the information you give us and on prices, availability and details published by suppliers at the time. These can change at any time and are not guaranteed. Any prices we mention are indicative estimates only; the price you pay is the one confirmed by the supplier at the point of booking.

6. Your responsibilities

You are responsible for:

• providing accurate and complete information so we can help you effectively;
• reviewing and accepting each supplier’s terms before you book;
• checking passport, visa, entry, health and vaccination requirements for your destination;
• arranging adequate travel insurance for your trip;
• verifying all details (names, dates, times and prices) directly with the supplier before paying;
• ensuring you are 18 or over and legally able to make travel arrangements.

7. Fees

Our consultancy service is currently provided free of charge unless we agree otherwise with you in writing in advance. We do not add commission or hidden charges to supplier prices.

8. Intellectual property

All content on this website — including text, graphics, logos, itineraries and design — is owned by or licensed to Cartout LTD and is protected by intellectual property laws. You may view and print content for your personal, non-commercial use only. You may not reproduce, distribute or exploit any content without our written permission.

9. Acceptable use

You agree not to misuse our website, including by introducing malicious code, attempting unauthorised access, or using it for any unlawful or fraudulent purpose. We may suspend or withdraw access to our site without notice if you breach these Terms.

10. Third-party suppliers and links

Our website and itineraries may reference or link to third-party suppliers and websites. We do not control and are not responsible for the content, products, services, availability or terms of any third party. Your dealings with any supplier are solely between you and that supplier.

11. Limitation of liability

We provide our consultancy service with reasonable care and skill. However, to the fullest extent permitted by law:

• we are not liable for the acts, omissions, performance, cancellation, insolvency or default of any supplier;
• we are not liable for any loss arising from your travel arrangements, which are contracted directly with suppliers;
• we are not liable for indirect, consequential or special losses, or for loss of profit, enjoyment or opportunity;
• nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law.

Where we are found liable despite the above, our total liability to you is limited to the amount of any fee you have paid us for the relevant service (which may be nil where the service was free).

12. Indemnity

You agree to indemnify us against any claims, losses or costs arising from your breach of these Terms or your misuse of our website or service.

13. Force majeure

We are not responsible for any failure or delay in performing our service that is caused by events beyond our reasonable control, including but not limited to strikes, extreme weather, natural disasters, epidemics, acts of government, or failures of communications networks.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident elsewhere in the UK, in which case the courts of your home nation may apply.

15. Changes to these Terms

We may amend these Terms from time to time. The version published on this page at the time you use our service is the version that applies. Please review them whenever you use our website.

16. Contact us

If you have any questions about these Terms, please contact us at info@cartoutltd.co.uk or on 0203 45454 0000.